At Teedee Haven Essentials, we value customer satisfaction and aim to ensure that every purchase meets your expectations. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds.
Returns Eligibility
We accept returns on eligible items within 48 hours of delivery. To qualify for a return, items must meet the following conditions:
- Item must be unused, unwashed, and in original packaging
- Proof of purchase must be provided
- Return request must be made within 48 hours of delivery
Items that do not meet these conditions may not be accepted for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us immediately or within 24 hours of delivery. We will review the issue and arrange for a replacement or appropriate resolution.
Exchanges
We offer exchanges in cases where the item delivered is incorrect, damaged, or where size adjustment is applicable (for selected items).
- Exchange requests must be made within 48 hours of delivery
- Exchanges are subject to stock availability
Refunds
Refunds are issued only after returned items have been received and inspected. Once approved, refunds may be processed via:
- Original payment method, or
- Store credit (depending on the situation)
Refund processing times may vary depending on the payment method used.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
- Personal care and beauty products
- Opened or used baby care items
- Items not in original condition or packaging
Return Process
To initiate a return, contact our support team with your order details. Our team will guide you through the return process and next steps.
Need Help?
If you have any questions regarding refunds or returns, please contact Teedee Haven Essentials support team. We are here to assist you.